Privacy & Cookie Policy

What Personal Information do we collect and how do we collect it

Poo Paper collects various types of Personal Information from different sources. As described below, some information is collected automatically when you visit our Sites and Apps or purchase something, and some you provide to us when registering or filling out a form, uploading content, buying a product or service or communicating with us. We may also acquire information indirectly from third parties and other sources, including social media websites. If you choose not to share certain Personal Information, we might not be able to provide some of our Services. Similarly, if you decline to let us place certain cookies on your device, our Sites and Apps will only have limited functionality (see more information about cookies below).

Personal Information we collect automatically

Device and location data. Whenever you visit or navigate our Sites and Apps, we automatically collect certain information through your device or browser. This information includes your IP address and information about your computer's hardware and software (for example, the type of operating system, the browser you use, the versions of the application or software and language settings). We may also collect location information from your IP address or if you have instructed your device to send such information via the privacy settings on that device. We collect some of this information by using cookies or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookies section below.
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Site navigation and usage data. We also automatically collect and store certain information about your activities on our Sites and Apps such as the date, time, and pages you visit, and how you use our Services and access its contents (such as search history, clickstream data, access logs and other usage data regarding your interactions with our Sites and Apps and our marketing emails and online ads).
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Session replay recordings. We also collect session replay recordings (such as mouse movements, clicks, typing, and scrolling).

Purchase and transaction history. If you place an order or request a service, we will collect your purchase and transaction history.

If you are a registered user, we link this automatically-collected data to the other Personal Information we collect about you as described below. We use this data for various purposes as further detailed below.

Personal Information you give us

Contact details and log-in credentials. When you register for an account on our Sites and Apps, we collect your first and last name, e-mail address, and password.

Payment information. If you place an order or request a service, we collect information that you provide to us such as your shipping, billing, and payment information (such as credit card details). You may also have the option to store credit card or other payment information to make it easier to purchase products or services from our Sites and Apps in the future.

Content data. Some of our Services allow you to upload and share images, photos, logos, or other content (“Content”) with us or other users, in order to communicate with us or other users or to personalize products and services. The Content you choose to upload to our Sites and Apps may include Personal Information about you. For example, if you upload an image or photo, that image or photo may contain personal information. When you upload your Content to our Sites and Apps or give us permission to access the Content stored on your device, your Content may also include related image information such as the time and the place your photo was taken, tags and similar information stored by your image capture device.

Profile information. We may collect demographic information about you such as your gender, country, and preferred language, as well as other information about your interests and preferences.

Communications and marketing. If you contact our customer service teams or communicate with us by other means (for example, social networks), we will also collect information from you from these communications, either in relation to feedback you give us or help you ask for in relation to the use of our products and services. We will also collect your preferences in receiving direct marketing from us and our third parties and your communication preferences.

Forms. From time-to-time, we may give you the opportunity to participate in sweepstakes, contests or surveys. If you participate, we will collect certain Personal Information from you and we may publicly disclose that information.

Reviews. We may also ask you to write a review to share your experiences with others. When you write a review on our Sites and Apps, we collect the information you include, along with the name you display. Please note that reviews posted on our Sites and Apps are public, so only include information you are comfortable with sharing publicly.

Personal Information you give us about others

The Content you choose to upload to our Sites and Apps may include Personal Information of others. If you choose to share your Content or other information with someone else through a feature we offer or participate in our referral program, we will use the Personal Information you provide (for example, the e-mail address of the recipient) to fulfill your request and for other purposes described in this Privacy Policy. Before you upload and/or share Personal Information of others through our Sites and Apps, please ensure that you have the consent of such persons to do so and that the persons about whom you have provided Personal Information have understood and accepted how Poo Paper uses their Personal Information (as explained in this Privacy Policy).

Personal Information we receive from other sources

Poo Paper may also obtain information about you that is publicly available or from other sources, such as independent third parties, business partners, and Cean Fun LLC subsidiaries. Any information we get from these sources is combined with Personal Information you provide to us for the purposes described in this Privacy Policy.

For example, we may receive Personal Information about you from third-party sources, such as i) postal service providers to validate postal address information; ii) security providers, fraud detection and prevention providers to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account (e.g., your username, basic profile account information, profile photo), (iii) in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; and vi) advertising and marketing partners in order to monitor, manage and measure our ad campaigns and serve you more relevant advertising.

How we use your Personal Information

We use the information we collect about you for the following purposes:

a) Create, manage and maintain your account: to maintain your account and facilitate integrated services, such as single-sign on; to allow you to log in, navigate the Sites and Apps and make purchases; to verify the identity of our users; to provide you with technical support including for example resetting your password.

b) Provide you with our Services: to provide you with the experiences, products, and services you request, view, engage with, or purchase; to fulfill, manage and deliver your order; to enable you to access and use our Services, including uploading, downloading, collaborating on and sharing Content; to maintain and administer our Services.

c) Customer support: to provide global customer service and quality assurance, including sending you service messages by text, chat, email or phone; sharing your relevant data (such as order ID or account information) with our Customer Care team allows us to address your questions and needs. Calls with our Customer Care team will be monitored in real time or recorded for quality control and training purposes. Recordings are saved for a limited time and automatically deleted afterwards, unless it is necessary to retain the recording for legal or fraud investigation purposes.

d) Customer analytics: to better understand how you access and use our Services; to determine how effective our promotional campaigns and advertisements are; for research and analytical purposes, such as to assess and improve our Services, user experience, and business operations and to develop new features, products, or services.

e) Supporting collaboration, networking, and projects: to enable you to communicate, collaborate and share Content with users you designate; and enable users to connect with designers, submit projects and receive bids for design services and to otherwise connect users and designers or other providers.

f) Communicating with you through various channels: to communicate with you about your account or order, including to provide customer service related thereto; to send communications in connection with your use of our Services, such as reminders concerning your designs in progress; to respond to your requests and inquiries; to send you important updates and announcements related to our Sites and Apps or our products and services; and to invite you to provide us with your feedback about our Services and Customer Care team.

g) Marketing our products and services to you (including providing co-branded offers with our partners or affiliated Clean Fun LLC companies): to support our marketing and advertising activities, including to send you offers and promotions for our products and services or products and services offered by our partners or affiliated Clean Fun LLC companies; to send you news about products, services and designs in progress; to contact you about information we feel may be of interest to you; to better reach you with more relevant ads (both on our Sites and on third-party websites); to measure, personalize and improve our advertising and marketing campaigns; and to manage promotional activities (such as sweepstakes, referral programs, or contests) in which you participate. If you have signed up to receive marketing updates, we use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or a legal effect on you.

h) Personalization: to provide integrated and personalized services, products and offers, including conducting marketing and/or market research; to personalize our communications with you; to tailor the content you see in order to provide features and information that match your interests and preferences; and to group users of our Services based on, for example, usage and demographics.

i) Security: To prevent and detect fraud, unauthorized activities, access, and other misconduct; to improve the security of our network and information systems; and to enhance our data security and fraud prevention capabilities. For security purposes, we may conduct profiling based on your interactions with our Services, your profile information and other Content you submit to us, and information obtained from third parties (for example to lock stolen accounts or accounts that are used for spamming/fraud).

j) Complying with legal obligations: we may need to disclose your Personal Information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, to manage, defend and resolve legal claims and disputes, for investigations and regulatory compliance, to enforce the terms and conditions applicable to our Services, to comply with the legal requirements of government authorities, or to protect the rights, property, safety and security of Clean Fun, our employees, customers, and others.

On what legal bases do we collect your Personal Information

Certain laws require that we inform you of the legal bases for our processing of your Personal Information. Pursuant to this, we may process Personal Information for the following legal bases:

Performance of contract: where the collection and processing of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (for example, to fulfill your order or to provide you with our customer service and technical support).

Compliance with legal obligation: where it is necessary to comply with a relevant legal or regulatory obligation that we have (for example, to respond to law enforcement requests).

Our legitimate business interests: in furtherance of our legitimate business interests including:
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• To maintain, enhance and improve our Services, user experience, and business operations and to develop new features, products, or services"
• To facilitate your participation in interactive features you may choose to use on our Sites and Services and to personalize our Services (for example by presenting content tailored to you)
• To correspond with you, notify you of events or changes to our Services, or otherwise respond to your queries and requests for information
• Except where consent is required under applicable laws, to undertake marketing activities to offer you products or services that may be of interest to you via email, such as promotions for our products and services
• For data analysis and reporting (for example to determine the effectiveness of our marketing campaigns or understand how our Services are being used)
• For audits, fraud monitoring and prevention
• To protect and defend our legal rights and interests and those of third parties
• When using Personal Information for the legitimate interests of Poo Paper, it is conducted in a way that is proportionate and that respects your privacy rights

With your consent: When necessary as provided by applicable law, Poo Paper will obtain your consent before processing your Personal Information (for example for the purposes of direct marketing communications). You can withdraw consent at any time as provided under the Contact Us section below.

Our Services are not targeted to or meant for use by children under the age of eighteen (18) years old, and children under that age are prohibited from creating an account or otherwise providing their Personal Information. If we become aware that a child under the age of eighteen (18) has provided Personal Information through our Sites and/or Apps, we will remove their personally identifiable information from our files. If a parent or guardian becomes aware that their child has provided such information through our Sites and/or Apps, the parent or guardian should contact us at dataprotection@cleanfun.biz so that we may respond appropriately.

Who we disclose and share your Personal Information with

We may share your Personal Information in the following situations:

Service Providers
We provide your Personal Information to third-party service providers to assist us with:

◦ Fulfilling or delivering your order
◦ Storing and securing data
◦ Processing payments
◦ Website and platform operations
◦ Cloud storage
◦ Marketing, analytics and fraud detection activities
◦ Customer service

These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

Among Poo Paper Services and Affiliates
Poo Paper and its services operate under a number of subsidiaries and form part of the Clean Fun LLC group of companies. We may share your information internally among our subsidiaries for purposes described in this Privacy Policy. This allows us to offer features such as the ability to use your Poo Paper account credentials across all of our Sites and Apps where available, and to seamlessly add your contact details and Content to your Poo Paper account.

The information collected by us may also be used to improve other Poo Paper products and services, and for analytics, customer service, marketing and other purposes as described in this Privacy Policy. All Clean Fun LLC group of companies have a contractual obligation to comply with the terms of this Privacy Policy and to protect your information. We also limit access to your Personal Information to employees who have a need to use the information and are obligated to protect that information and keep it confidential. Sharing Personal Information by Clean Fun LLC subsidiaries outside the USA region will only take place under an approved transfer mechanism as further described below.
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Partners
We may offer products or services that are provided by our partners. If you choose to engage in such offers, our partners may have access to and process your Personal Information. Our partners may also share with us certain Personal Information they collect about you. We suggest that you review their privacy policies for more information about how they process and share your Personal Information. We may also share your Personal Information where you direct us as part of the Services we are providing to share your Personal Information with another user or to a third-party service provider in order to integrate our services with a service that they may provide, for example with a third-party printing partner, website builder or web development service provider so that they can provide you with a service.

Law Enforcement, Mergers, and Other Situations
We may also share your Personal Information as required or permitted by law, including to enforce our Terms and Conditions and agreements with designers, or to protect our rights or property or those of others. We may also be required to respond to requests from law enforcement agencies, but only if those agencies meet the standards for obtaining Personal Information consistent with local laws and data protection requirements. For more information, please read our Law Enforcement Policy.
Finally, we may provide some or all of your Personal Information to one or more third parties in the event of a merger, acquisition, sale of assets, bankruptcy, insolvency event, corporate reorganization or similar event involving us.

Clean Fun LLC operates globally. The information we collect about you, as described in this Privacy Policy, may be accessed, processed, stored in, or transferred to countries that may not have the same data protection laws as the country in which you reside, such as the United States of America, Canada, and Japan. We assess the circumstances involving all cross-border data transfers and have suitable safeguards in place to require that your Personal Information will remain protected in accordance with this Privacy Policy.

Transfers within the Clean Fun LLC group of companies are covered by an agreement entered into by the subsidiaries of the Clean Fun LLC group of companies (an intra-group agreement) which contractually obliges each member to ensure that Personal Information receives an adequate and consistent level of protection wherever it is transferred within the Clean Fun LLC group of companies.

What rights you have to access and control the use of your information

Subject to the applicable law and dependent on certain conditions, you may have the following rights:

• Access: Access your Personal Information and obtain copy of the Personal Information we hold about you
• Rectify: Correct or update inaccurate or incomplete Personal Information
• Delete: Request that we delete your Personal Information (or alter it so that you are not identifiable)
• Object: Object to the processing of your Personal Information
• Portability: Request data portability for Personal Information provided by you
• Restrict: Restrict the processing of your Personal Information (when there is a legal basis for that)
• Withdraw consent: Withdraw your consent where processing is based on a consent you have previously provided (such as for direct marketing purposes)
• Lodge complaint: Exercise your rights by contacting us directly or by lodging a complaint with a local supervisory authority

We may ask you to verify your identity before taking further action on your request.

Access, Rectify, Copy, Delete, Portability
You may exercise some of the rights listed above by going to your Account settings page and updating your Personal Information and preferences.

You can also contact our Customer Care team to exercise any of the rights listed above by using any of the methods listed in the Contact Us section below.

Opt-out of marketing communications
You can change your marketing preferences at any time by either clicking the "unsubscribe" link at the bottom of any marketing email, by changing your marketing preferences through your Account settings of the respective Poo Paper service, or by contacting the Customer Service team as provided for in the Contact Us section below.

Even if you choose to unsubscribe from receiving any advertising via email, telephone or by post, we may still communicate with you using any of these methods regarding your orders, your Poo Paper account or for other administrative purposes (such as communications related to a pending order, an unresolved customer service issue, or a policy update). If you do not want to receive any communications from Poo Paper, you’ll need to delete your Poo Paper account.

Lodge a complaint
If you have a complaint about this Privacy Policy or our privacy practices, please contact our Data Protection Officer by emailing dataprotection@cleafun.biz, so your concerns can be addressed directly. We would ask that you please attempt to resolve any issues with us first, although you have a right to contact your local supervisory authority at any time.

You may also lodge a complaint with your local supervisory authority, if you are located in:
◦ USA, by contacting the relevant information commissioner's office in your respective US State.

What happens when you request your account to be deleted?

After you contact us to delete the Personal Information we hold about you, and we verify your identity, we will then close your Poo Paper account and erase your Personal Information from our systems.

Please note that even when you ask us to delete your information, we may be allowed by law to keep certain information (for example, records of transactions or shipments), and we may still retain anonymous information about things like how customers interact with our Services.

After we process your request, you will immediately lose access to the following:
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• Your Poo Paper account
• Your Poo Paper account login and password
• Order history with any of Poo Paper’s services
• Products you have designed and stored and services you have used
• Uploaded images, any stored designs and other Content with any of Poo Paper’s services

Deleting your Poo Paper account is a permanent change. It cannot be reversed.

How long do we keep your Personal Information and how do we protect it?

We only retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, records of transactions or shipments).

Clean Fun LLC has implemented technical, physical, and administrative safeguards and security measures that are designed to protect against unauthorized access, disclosure, use and modification of Personal Information. These measures include but are not limited to encryption methods, access controls, controlled administration of user rights and by limiting the access to the Personal Information to those who have a business need for such access in connection with Poo Paper as described herein. We regularly review our security procedures to consider appropriate new technology and methods.

Please recognize that protecting your Personal Information is also your responsibility. When you establish a Poo Paper account, you should select a strong password and keep it safe by not sharing it with others. You may change the password as often as you wish by going to your ‘Account Settings’. If you have reason to believe that the security of your account might have been compromised (for example, your password has been leaked), or if you suspect someone else is using your account, please let us know immediately.

We take information security and privacy seriously and our goal is to provide a safe and secure site for all users. To achieve this goal, we have implemented a security program to identify and remediate security issues and we utilize external security researchers to report vulnerabilities. If you believe you have identified a security issue on our Sites or Apps, please contact security@cleanfun.biz.

Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain Poo Paper web pages. Cookies are useful because they allow a website to recognize a user's device.

To give you the best experience, Clean Fun LLC and its services tailor their Sites and Apps to show the most relevant content and helpful offers. Our Sites and Apps use cookies that, among other things, let you navigate between pages efficiently, remember your preferences and generally improve your experience on our Sites and Apps. They can also help to ensure that advertising you see online is relevant to you and your interests.

How can you manage which Cookies are placed on your device?

Using Browser Controls
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Please be aware that if you disable or delete certain cookies our websites will not work properly.

Third-Party Cookies
When you use our Sites and Apps, you may notice content provided by a company other than us. Also, if you 'share' Poo Paper content with friends through social networks, such as Facebook and Twitter, these social networks may place cookies on your browser. We have no access to or control over cookies used by these companies or third-party websites. If you’d like to opt out of cookies created by 'sharing' Poo Paper content through social networks (e.g. Facebook, Instagram, and X) we suggest you check those third-party websites for more information about their cookies and how to manage them.

If you have general questions about our Services, would like to update your marketing preferences, make changes to your information, or would like to exercise your rights to access and control the use of your information, please reach out to the Customer Care team as listed below.

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer by emailing dataprotection@cleanfun.biz.

You can also make a request in writing to the responsible data controller as listed above. In the letter, please include your name, email address, postal address and telephone number(s), along with your specific request.

Residents of European Countries

Clean Fun LLC is a United States of America company and does not offer services to individual residing in the European Union (EU), the European Economic Area (EEA), or Switzerland (collectively, the "European Countries").  As such, we do not actively ensure compliance with the EU General Data Protection Regulation (GDPR).

For the purposes of GDPR (Article 27), you may contact us at Clean Fun LLC, PO Box 971624, Ypsilanti, MI 48197.

For the purposes of UK GDPR (Article 27), you may contact us at Clean Fun LLC, PO Box 971624, Ypsilanti, MI 48197

Residents of California

If the California Consumer Privacy Act (CCPA) applies to your information, we provide these disclosures in this policy so you can exercise your rights to receive information about our data practices, as well as to request access to and deletion of your information.

We do not sell your personal information. We only share your information as described in this policy. We process your information for the purposes described in this policy, which include “business purposes” under the CCPA. These purposes include:

• Protecting against security threats, abuse, and illegal activity: We use and may disclose information to detect, prevent, and respond to security incidents, and to protect against other malicious, deceptive, fraudulent, or illegal activity.
• Auditing and measurement: We use information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like advertisers, developers, and rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.
• Maintaining our services: We use information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.
• Research and development: We use information to improve our services and to develop new products, features and technologies that benefit our users and the public.
• Use of service providers: We share information with service providers to perform services on our behalf, in compliance with this Privacy Policy and other appropriate confidentiality and security measures.
• Advertising: We may process information, including online identifiers and information about your interactions with advertisements, to plan future advertising campaigns.
• Legal Compliance: We also use information to satisfy applicable laws or regulations and disclose information in response to legal process or enforceable government requests, including to law enforcement.

For the purposes of CCPA, you can contact us at: Clean Fun LLC, PO Box 971624, Ypsilanti, MI 48197

Updates to this Privacy and Cookie Policy

From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We reserve the right to modify this Privacy Policy at any time in accordance with the applicable law. You should review the Privacy and Cookie Policy each time you access this Site. If we believe that the changes are material, we will let you know by doing one (or more) of the following: (a) posting the changes on our Site or (b) sending you an email or message about the changes. Changes will be effective immediately upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. The “Last updated” date at the top of this page indicates when changes have been made. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THE PRIVACY AND COOKIE POLICY CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. If you do not agree to any changes, you must stop using our Site and Services.
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